Entry level sales clerks, cashiers, stock and customer service staff in sales related role.
Elite Call Center Sales Profile
Call Center sales positions are perhaps the most difficult kind of sales jobs. These individuals must close the sale without the advantage of eye contact, personal appearance, or body language. The only tools they have are their voices, personalities, and strong ability to persuade. In addition, because of the high pressure to meet projected selling goals and to overcome frequent rejection, these candidates must have a positive attitude and the driving desire to succeed.
Scales
Achievement Drive
Measures the degree to which the individual is likely to be competitive and driven to be the best. This characteristic is important for jobs where the attainment of established goals and benchmarks are important (e.g., sales jobs). It is also important for jobs where there may be competition within departments or between coworkers and positions where the individual is expected to grow and advance to higher levels within the organization.
Assertiveness
Measures the degree to which the individual is likely to assert him/herself, speak his/her mind and enjoy taking control or the lead in group situations. This characteristic is important for jobs where a strong personality is a plus (e.g., most sales jobs and managerial positions).
Candidness
Measures the degree to which the individual is likely to be candid and accurate in his/her responses and is therefore not trying to outsmart the test in an effort to present him/herself in a more favorable light. The results of this scale should be used as a "red flag" to make you aware that some candidates may be trying to "fake" the test. For example, if a candidate scores High on the behavioral scales in this assessment and they score Low on Candidness, there is the chance that he was able to elevate his/her scores on the assessment by trying to make him/herself look good. High behavioral scale scores that are accompanied by Low Candidness scores warrants some additional follow-up during the interview or reference checks to confirm the candidate's behavioral scale scores are in line with his/her previous work history.
Positive Attitude
Measures the degree to which the individual has a positive outlook and can bounce back from negative outcomes quickly. Is open to change and is flexible.
Reliability
Measures the degree to which the individual is likely to be dependable, hardworking and conscientious about the quality of his/her work.
Self Confidence
Measures the degree to which the individual is likely to be self assured, is not overly affected by what others think of him/her, and is confident in his/her decisions and actions. This characteristic is important for jobs that require independent thought, a self-starter attitude, sales and management.
Service Ability
Measures the degree to which the individual is service oriented and enjoys socializing and helping others with a smile.